Important Information
Privacy Policy
Audrey & Elvis Creations is a small, Australian-based handmade business operated by Robyn.
Our website address is: https://audreyelviscreations.com
What information we collect
We may collect personal information when you:
place an order
submit a contact form
sign up to our email list
interact with our website
This information may include your name, email address, shipping address, and any details you choose to provide.
How your information is used
Your information is used to:
process and fulfil orders
respond to enquiries or custom requests
provide customer support
send updates or marketing emails (only if you opt in)
We only collect what is necessary to provide our products and services.
Squarespace platform
This website is built and hosted on Squarespace.
Squarespace provides the platform that allows us to sell products and collect information such as contact form submissions and order details.
Your data may be stored through Squarespace’s secure data storage systems, databases, and general applications.
Squarespace handles data in accordance with their own privacy and security policies.
Payments
All payments are processed securely through third-party payment providers (such as Stripe, PayPal, or Squarespace Payments).
We do not store or have access to your full payment details.
Cookies
This website may use cookies to:
improve your browsing experience
understand how visitors use the site
remember preferences (such as cart items)
You can choose to disable cookies through your browser settings.
Sharing your information
We do not sell, trade, or rent your personal information.
Your information may be shared only when necessary with trusted third parties, such as:
payment providers
shipping carriers
website platform services (Squarespace)
These providers only use your information to perform their services.
How long we keep your data
We retain your information only for as long as necessary to:
fulfil orders
meet legal and tax obligations
provide customer support
Your rights
You may request to:
access the personal data we hold about you
correct or update your information
have your data removed (where legally permitted)
To do so, please contact us using the details below.
Contact
If you have any questions about this Privacy Policy or your personal data, please contact us via the contact form available here
Audrey & Elvis Creations
Last updated: 30/03/2026
Shipping & Returns Policy
Shipping
All orders are carefully packed and shipped from Australia.
Flat rate shipping of $15 Australia-wide
Free shipping on orders over $150
Orders are shipped via standard postal services unless otherwise stated
As each piece is handmade, please allow a short processing time before dispatch. You will receive a confirmation once your order has been shipped.
Processing Times
All items are made or prepared within Robyn’s weekly making rhythm.
Orders are typically dispatched within 3–5 business days of purchase
During new release periods, dispatch times may vary slightly
Delivery Times
Delivery timeframes depend on your location and the postal service.
Once your order has been shipped, Audrey & Elvis Creations is not responsible for delays caused by postal carriers.
Returns & Exchanges
Due to the handmade and one-of-a-kind nature of each piece, we do not offer returns or exchanges for:
change of mind
incorrect choice
variations in fabric, colour, or design
Please choose carefully and reach out if you have any questions before purchasing.
Australian Consumer Law
Nothing in this policy overrides your rights under Australian Consumer Law.
If an item is:
faulty
damaged
significantly different from its description
you are entitled to a repair, replacement, or refund.
If you believe your item meets these conditions, please contact us within 7 days of receiving your order with:
your order number
a description of the issue
clear photos
Custom Orders
Custom pieces are made specifically for you and are non-refundable, unless they are faulty or do not meet agreed specifications under Australian Consumer Law.
Care & Use
All items are handmade using a mix of new and repurposed materials.
Small variations and signs of handcrafted work are part of their character and not considered faults.
Proper care is recommended to ensure longevity.
Lost or Damaged Parcels
Once your order has been dispatched:
Audrey & Elvis Creations is not responsible for lost or delayed parcels
however, we will always do our best to assist you in lodging an enquiry with the postal service
Contact
If you have any questions about this Shipping & Returns Policy or your personal data, please contact us via the contact form available here
Audrey & Elvis Creations
Last updated: 30/03/2026